John Muir Health’s Concord and Walnut Creek Medical Centers have again been ranked very highly by U.S. News & World Report in its 2020/2021 list of America's Best Hospitals. The Walnut Creek Medical Center has a nationally ranked service for the 14th straight year. This year Gastroenterology and GI Surgery (#49), Gynecology (#33), Nephrology (kidney disorders) (#50), Orthopedics (#26) and Pulmonology & Lung Surgery (#37) all achieved national rankings. For the fourth straight year, the Concord Medical Center was one of only 1% of hospitals nationwide to receive a high performing rating in all ten procedures and conditions evaluated. Walnut Creek and Concord were also designated as Best Regional Hospitals, ranked #2 and #3 in the SF Metro Area and #10 and #12 in the state, respectively.
The Leapfrog Group, a Washington D.C-based organization aiming to improve health care quality and safety for consumers and purchasers, released new Leapfrog Hospital Safety Grades for spring 2021. John Muir Health’s Walnut Creek Medical Center was awarded an ‘A’ and our Concord Medical Center a ‘B’ for our efforts to protect patients from harm and for meeting the highest safety standards in the U.S.
Healthgrades, a leading online resource for comprehensive information about physicians and hospitals, recognized our medical centers for several awards in 2021. Our Concord Medical Center was named as one of America’s Top 50 Hospitals for Cardiac Surgery for the third straight year, one of the Top 100 Hospitals for Joint Replacement for the third start year and received a Patient Safety Excellence Award for the second straight year for preventing infections, medical errors and other preventable complications. The Walnut Creek Medical Center was named one of America’s 100 Best Hospitals for Pulmonary Care and received clinical excellence awards for Coronary Intervention and Joint Replacement.
The World’s Best Hospitals 2021 ranking lists the best hospitals in 11 countries. Our Walnut Creek and Concord medical centers were recognized on the list and ranked as #114 and #153 in the United States, respectively.
For the tenth consecutive year (2011-2020), John Muir Health’s Physician Network has achieved the highest possible "elite" ranking in American Physician Group's annual Standards of Excellence™ survey. The annual survey evaluates physician groups and networks based upon how well-equipped and organized they are to deliver a high-quality patient experience, coordinate care and provide for population health programs, while at the same time improving the overall affordability of health care services.
The American Nurses Credentialing Center (ANCC), a subsidiary of the American Nurses Association, has honored John Muir Health with Magnet® recognition status for excellence in nursing services and quality nursing care at both hospitals. The Magnet Recognition Program® recognizes health care organizations that demonstrate excellence and adherence to national standards for the organization and delivery of nursing services. Magnet recognition is the highest level of recognition that the ANCC can accord to a health care organization and honors the nursing service at the Walnut Creek Medical Center and the Concord Medical Center as two of the best in the nation.
John Muir Health has earned The Joint Commission’s Gold Seal of Approval™ for accreditation by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety in hospitals. The accreditation award recognizes our dedication to continuous compliance with The Joint Commission’s state-of-the-art standards.
John Muir Health underwent a rigorous unannounced on-site survey and a team of Joint Commission expert surveyors evaluated us for compliance with standards of care specific to the needs of patients, including infection prevention and control, leadership and medication management.
John Muir Health has also been awarded disease-specific recognition for Wound Care services and Lab Point-of-Care Testing.
John Muir Health’s Concord and Walnut Creek Medical Centers have achieved HIMMS Stage 7 Certification, which means that we operate in a near paperless environment using a secure electronic health record and other online systems. The certification also validates that we are leveraging technology to analyze patterns of clinical data to improve our quality of care, patient safety and care delivery efficiency.
After undergoing an on-site evaluation and demonstrating compliance with nationally developed standards for stroke care, John Muir Health’s Concord and Walnut Creek Medical Centers have earned The Joint Commission’s Gold Seal of Approval™ for certification as Primary Stroke Center (Concord Medical Center) and Comprehensive Stroke Center (Walnut Creek Medical Center). By achieving certification as Primary and Comprehensive Stroke Centers, we have proven our ability to provide effective, timely care to stroke victims, which can significantly improve outcomes for stroke patients.
Walnut Creek Medical Center has earned the 2020 Mission: Lifeline® - STEMI Receiving Silver Award
STEMI Receiving Centers earn Silver recognition for achieving 85% or higher composite adherence to all Mission: Lifeline® STEMI Receiving Center quality achievement indicators with 75% or higher compliance, using aggregated 2018 data on all Mission: Lifeline® STEMI Receiving Center quality measures to improve the quality of care for STEMI patients.
Concord Medical Center has earned the 2020 Mission: Lifeline® - STEMI Receiving Silver Plus Award
STEMI Receiving Silver Plus STEMI Receiving Center also achieves at least 75% adherence for the same consecutive 12 month interval as the Silver award for the first door-to-device time <120 minutes measure.
Walnut Creek and Concord Medical Centers have earned the 2020 Get With The Guidelines® - Stroke Gold Plus Quality Achievement Award and also qualified for recognition on the Target: Stroke Elite Honor Roll. Walnut Creek Medical Center has also qualified for recognition on the Target: Stroke Advanced Therapy Honor Roll.
Hospitals receiving Get With The Guidelines® Gold Plus Achievement Award have reached an aggressive goal of treating patients with 85 percent or higher compliance to core standard levels of care as outlined by the American Heart Association® for 2 consecutive calendar years. In addition, those hospitals have demonstrated 75 percent compliance to (four out of ten heart failure quality measures or seven out of ten stroke quality measures) during the 12-month period.
Hospitals achieving Time to thrombolytic therapy ≤ 60 minutes in 75% or more of applicable acute ischemic stroke patients treated with IV tPA to improve quality of patient care and outcomes.
The American Heart Association and American Stroke Association recognized John Muir Health’s Concord and Walnut Creek Medical Centers for providing outstanding care to stroke and heart disease patients using national standards established through the Get With The Guidelines® program. John Muir Health’s Gold recognized hospitals follow core standard levels of care and treatment guidelines as outlined by the American Heart Association/American Stroke Association at least 85 percent of the time and have maintained this performance level for 24 consecutive months. The Plus awards represents that we have achieved an additional 75 percent compliance with specific quality measures for at least twelve consecutive months.
Get With The Guidelines tools enable John Muir Health’s physicians and staff to continuously improve the quality of care provided to coronary heart disease, heart failure and stroke patients, improve health outcomes, save lives and ultimately, reduce health care costs by lowering the recurrence of heart attacks or strokes.
John Muir Health’s Radiation Oncology programs at its Concord and Walnut Creek medical centers have received accreditation from The American College of Radiology (ACR), the nation’s oldest and most widely recognized radiation oncology and medical imaging accrediting body. This recognition places John Muir Health in the company of 200 radiation oncology facilities in the United States that are ACR accredited or in the accreditation review process, and the only hospitals in the East Bay to be recognized.
John Muir Health is accredited by the National Accreditation Program for Breast Centers. The accreditation assures patients that our Breast Health Center is held to the highest standards of care.
John Muir Health’s Rectal Cancer Program is the first nationwide to earn accreditation from the National Accreditation Program for Rectal Cancer (NAPRC) and Center of Excellence by the American College of Surgeons (ACoS).
John Muir Health, Concord Medical Center and John Muir Health, Walnut Creek Medical Center are both recognized as Blue Distinction Centers for Knee and Hip Replacement.
John Muir Health, Walnut Creek Medical Center is recognized as Blue Distinction Center for Spine Surgery.
John Muir Health, Concord Medical Center is recognized as Blue Distinction Center for Cardiac Care.
Note: Designation as Blue Distinction Centers® means these facilities' overall experience and aggregate data met objective criteria established in collaboration with expert clinicians' and leading professional organizations' recommendations. Individual outcomes may vary. To find out which services are covered under your policy at any facilities, please call your local Blue Cross and/or Blue Shield Plan; and call your provider before making an appointment, to verify the most current information on its Network participation and Blue Distinction status. Neither Blue Cross and Blue Shield Association nor any of its Licensees are responsible for any damages, losses, or non-covered charges that may result from using Blue Distinction or other provider finder information or receiving care from a Blue Distinction or other provider.
Our Concord and Walnut Creek Medical Centers have both received the highest level of Chest Pain Center Accreditation from the Society of Chest Pain Centers, an international non-profit focused on improving care for cardiac patients. John Muir Health's two hospitals are among only 500 hospitals nationwide accredited as Chest Pain Centers.
A Three-Year Accreditation was awarded to John Muir Health for the following programs:
John Muir Health’s Concord and Walnut Creek Medical Centers, and Behavioral Health Center have been recognized as “Top Performers in LGBTQ Healthcare Equality” by the Human Rights Campaign (HRC) Foundation, the educational arm of the country’s largest lesbian, gay, bisexual, transgender and questioning (LGBTQ) civil rights organization. All of our facilities earned top marks in meeting non-discrimination and training criteria that demonstrate our commitment to equitable, inclusive care for LGBTQ patients and their families.
The Accreditation Committee of the College of American Pathologists (CAP) has awarded a two-year accreditation to the Concord and Walnut Creek Medical Center Laboratories and the Microbiology Laboratory. The CAP accreditation process, which is considered equal-to or more-stringent-than the federal government’s own inspection program, ensures that laboratory patients are receiving the highest standard of care. John Muir Health's labs are three of more than 7,600 CAP-accredited facilities worldwide.
The Concord and Walnut Creek Medical Center Blood Banks have been granted accreditation from the American Association of Blood Banks (AABB). AABB’s Accreditation Program assesses the quality and safety of collecting, processing, testing, distributing and administering blood and cellular therapy products, as well as the quality and operational systems in place within our hospitals. The accreditation ensures that we have a level of professional and technical expertise that contributes to quality performance and patient safety.
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