We are currently experiencing an interruption affecting inbound calls from AT&T mobile and landline users, preventing them from reaching John Muir Health. Calls from all other providers are functioning as expected. AT&T users can disable WiFi calling as a workaround to reach JMH until service is restored.
Our Emergency Department (ED) doctors, nurses and other team members understand that medical emergencies can be stressful and overwhelming. Our goal is for all patients to receive the safest and highest quality care, as quickly as possible by following carefully developed protocols and guidelines.
Many conditions come on suddenly that require emergency care. If you or a loved one experiences any of these symptoms, do not wait as the condition may become life threatening. Call 911 or go to your nearest emergency department.
In the emergency department, we see patients in the order of medical severity. This is called triage, and the purpose is to ensure that patients with life-threatening conditions get prioritized to receive immediate care. When you arrive, one of our triage nurses will review your symptoms to determine the severity of your condition and what type of care you need.
When you check in, we’ll confirm your contact details and who your primary care doctor is. We’ll also ask for your insurance information. If you don’t have insurance, we’ll connect you with patient financial assistance options.
Care often begins in the waiting area. So, please stay alert, as we may call you in for a lab blood draw or imaging. For less complicated plans of care, you may stay in the waiting area to wait for your results, which typically take about 60 minutes. Depending on your test results, you’ll either be admitted for a hospital stay or given the okay to return home (discharge) with follow up care instructions.
Even if you’ve received results before reviewing them with our team, please wait to speak with a provider to make sure your care has been completed and that you don’t need more tests. Be sure to read your After Visit Summary and ask any questions you may have about your recommended follow up care.
Our emergency services departments are in direct contact with paramedics on their way to the hospital, helping to ensure the most timely and complete care possible when you arrive.
Visit one of our Urgent Care Centers if you have mild to moderate symptoms such as:
Concord Medical Center
2540 East St., Concord, CA 94520
Emergency Services: (925) 674-2333
Childbirth services not offered at our Concord location.
Walnut Creek Medical Center
1601 Ygnacio Valley Rd., Walnut Creek, CA 94598
Emergency Services: (925) 939-5800