We are currently experiencing an interruption affecting inbound calls from AT&T mobile and landline users, preventing them from reaching John Muir Health. Calls from all other providers are functioning as expected. AT&T users can disable WiFi calling as a workaround to reach JMH until service is restored.

Welcome to the Security Center

John Muir Health is more than just a name – our mission is to improve the health of the communities we serve with quality and compassion. We protect the information our patients entrust to our care, but we also understand that each member of the communities we serve face security and privacy risks outside of John Muir Health.

We want to help you protect yourself. Below are a few steps you can take to protect your personal information and the technology you use. A few easy steps can make all the difference.        

woman holding a tablet in her hands
Protect Your Online Accounts >
Here are a few easy things you can do to keep your online information safe:
  • Use a different password for each account. Your passwords should be difficult for others to guess and include a mix of upper- and lower-case letters, numbers, and symbols. The longer your password, the better. Consider using a password manager if you find it difficult to remember your passwords.
  • Share your passwords with great care.  If another person needs access to one of your online accounts, consider using a password manager to share login credentials without the other person learning the password.
  • Opt in to use multi-factor authentication, also known as two-step verification, where it’s offered. When given a choice, select secondary authentication that uses a random number generator instead of codes that are texted or emailed to you.
  • Sign up for email or text alerts of account activity if offered by your online service providers, such as your bank. That way you’ll be notified when money comes into or leaves your financial accounts.
woman smiling and looking up at the sky
Protect Your Privacy >
We are dedicated to maintaining the privacy and integrity of your medical information. Here are a few things you can do to help protect your privacy:
  • Ignore urgent emails and text messages that instruct you to click a link to access your account or open an attachment. Instead check your account by manually typing in the company’s web address or calling them at a phone number you trust.
  • Don’t give out personal information on the phone, through the mail, or over the Internet unless you initiated the contact or know who you’re dealing with.
  • Don’t overshare online. The more personal information you provide on public-facing sites, the easier it is for others to develop convincing email, text, or phone message to deceive you or to commit fraud.
woman smiling and holding a gift bag
Timely Tips >
COVID-19 Fraud Alert

The U.S. Department of Health and Human Services Office of Inspector General is warning the public that scammers are offering fake “COVID-19 test” services to people in exchange for sensitive personal information.

The personal information collected could be used to fraudulently bill Federal health care programs and commit medical identity theft. If Medicare or Medicaid denies the claim for an unapproved test, the beneficiary could be responsible for the cost.

Here are Some Tips for How to Protect Yourself:

  • Be cautious of unsolicited requests for your Medicare or Medicaid number.
  • Be suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies. If your personal information is compromised, it may be used in other fraud schemes.
  • Ignore offers or advertisements for COVID-19 testing or treatments on social media sites. A physician or other trusted healthcare provider should assess your condition and approve any requests for COVID-19 testing.
  • If you suspect COVID-19 fraud, contact the National Center for Disaster Fraud Hotline (866) 720-5721 or disaster@leo.gov

Source: US Dept of Health and Human Services Office of Inspector General